Vodafone operates with speed, simplicity and trust to enrich people’s lives by connecting them to each other and the world. We are passionate about results and to be the best. We operate in a fast paced and ever changing environment to provide challenging and rewarding careers. At Vodafone we bring out the best in people, live our values and are passionate about what we do.
The General Manager will provide strategic, commercial and operational leadership for Digitec PNG Financial Services Limited (DPFS), with overall responsibility for driving the growth, performance and sustainable development of the Company's mobile money, digital payments and financial services business. The role will lead the execution of the Company's business strategy, including revenue growth, customer and merchant acquisition, product and service development, distribution expansion, strategic partnerships and customer experience, while maintaining strong operational, financial, risk and regulatory discipline. The General Manager will provide leadership across the organisation and work closely with the Board, shareholders, regulators, banking and payment partners, merchants, agents and other key stakeholders. The position reports to the DPFS Board, with accountability to shareholder executives as determined by the Board.
1. Develop and execute the Company's mobile money and digital payments strategy, translating Board-approved strategic objectives into commercially sustainable business plans and measurable outcomes.
2. Lead revenue growth, customer acquisition, merchant acquisition, transaction growth, customer engagement and retention through effective sales, marketing, distribution and partnership strategies.
3. Identify new business opportunities and manage relationships with merchants, agents, suppliers and strategic business partners.
4. Oversee product development and performance, ensuring effective, secure and user-friendly Mobile Money Wallet services and applications.
5. Monitor business performance, sales KPIs and customer insights to identify growth opportunities and drive continuous improvement.
6. Lead cross-functional teams across business development, product management, compliance and finance to achieve business objectives.
7. Oversee daily operations, including merchant support, customer complaints, reconciliation and timely payments to merchants and agents.
8. Provide timely, accurate and meaningful business, financial, regulatory, risk and performance reporting to the Board and relevant governance committees, including recommendations on strategic matters requiring Board consideration or approval.
9. Manage departmental budgets, monitor expenditure and contribute to financial and operational targets.
10. Prepare performance reports and strategic recommendations, and review SOPs and DOPs to strengthen governance, efficiency and service delivery.
1. Bachelor’s degree in Business, Finance, Banking, Information Technology or a related discipline; an MBA or relevant postgraduate qualification is an advantage.
2. Minimum of 7 years’ experience relevant professional experience, preferably within mobile money, digital financial services, fintech, banking, payments, eCommerce, telecommunications or another regulated financial services environment.
3. Strong understanding of digital payments, mobile financial services, eCommerce platforms and relevant regulatory requirements.
4. Proven ability to develop business strategies, drive revenue growth and deliver commercial results.
5. Demonstrated leadership and people management skills, including the ability to lead teams and collaborate across functions.
6. Strong financial and analytical skills, including budget management, performance reporting and data-driven decision-making.
7. Excellent project management, problem-solving and strategic planning capabilities.
8. Strong communication, stakeholder management and relationship-building skills.
9. Innovative, customer-focused and committed to continuous improvement and service excellence.
10. Proficient in Microsoft Office and relevant business and analytics systems, with the ability to operate effectively in a dynamic and evolving digital financial services environment.
11. High level of personal integrity and professional judgement, with the ability to manage commercially sensitive and confidential matters appropriately.