Vodafone operates with speed, simplicity and trust to enrich people’s lives by connecting them to each other and the world. We are passionate about results and to be the best. We operate in a fast paced and ever changing environment to provide challenging and rewarding careers. At Vodafone we bring out the best in people, live our values and are passionate about what we do.
Job Description
The Business Relationship Manager at Vodafone Papua New Guinea is primarily responsible for increasing revenue, minimising churn, managing day to day tasks for the assigned customer portfolio, and providing reports as when required by Head of Corporate Sales. Responsible and accountable for the efficient planning and marketing of Vodafone products and services to the business market customer segment, encompassing negotiation of new contracts and maintenance of existing ones to ensure Vodafone retains its market position as the portfolio's preferred supplier of mobile telecommunications and ICT products.
• Developing a solid and trusting relationship between major key clients and company.
• Resolving key client issues and complaints.
• Developing a complete understanding of key account needs.
• Anticipating key account changes and improvements.
• Managing communications between key clients and internal teams.
• Managing account team assigned to each client.
• Strategic planning to improve client results.
• Negotiating contracts with the client and establishing a timeline of performance.
• Establishing and overseeing internal budgets with the company and external budgets with the client.
• Working with design, sales team, creative, advertising, logistics, managers, marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of materials are being produced and all client needs met.
• Collaborating with the sales team to maximize profit by up-selling or cross-selling.
• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training.
• Meeting all client needs and deliverables according to proposed timelines.
Desired Skills and Experience
• Able to multitask, prioritize, and manage time efficiently.
• Goal-oriented, organized team player.
• Encouraging to team and staff; able to mentor and lead.
• Self-motivated and self-directed.
• Excellent interpersonal relationship skills.
• In-depth understanding of company key clients and their position in the industry.
• Eager to expand the company with new sales, clients, and territories.
• Able to analyze data and sales statistics and translate results into better solutions.
• Bachelor’s degree in marketing, business administration, sales, Information Technology or relevant field; Master’s degree preferred.
• Four to five years’ previous work experience in sales, management, key account management, or relevant experience.
• Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person.
• Intermediate computer skills, and experience with CRM software such as Salesforce and the Microsoft Office Suite, with emphasis on superior Excel skills.
• Strong negotiation skills, with ability follow-through on client contracts.
• Ability to multitask and manage more than one client account.
• Proven results of delivering client solutions and meeting sales goals.
• Strong leadership skills