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VFPG - Collections Officer

17/08/2026
01/09/2026
Permanent - Full Time
Port Moresby
Finance

Vodafone operates with Speed, Simplicity and Trust! We pride ourselves on having built an open and inclusive environment which enables you to thrive in a place where you can grow and develop alongside the best minds in the business, where you can harness the power of technology to make a real, tangible difference to communities big and small. At Vodafone, we are restless and passionate about creating a better future.

We are now inviting expression of interest from applicants who are seeking an opportunity to be part of our Finance Department. The role focuses on managing customer accounts, reducing debtor days, and maintaining strong relationships with customers. The Collections Officer will provide support and expertise to effectively carrying out functions, optimize post pay revenue by reducing credit defaults and ensuring efficient debt collection processes as per the below listed key duties and responsibilities 

Job Description

  • Initiate and monitor control processes through phone calls, emails, meetings and written correspondence to collect current and overdue charges.
  • Maintain credit control checks on assigned accounts.
  • Ensure professional customer handling to reduce churn.
  • Produce and forward the Customer Status Report to the Credit Controller.
  • Communicate effectively with customers to resolve payment issues, offering solutions where appropriate (payment plans, extensions, etc.).
  • Maintain accurate records of all customer interactions, payment arrangements, and collection efforts in the collection’s tracker.
  • Ensure payments are accurately receipted and reported.
  • Perform accurate account reconciliations to provide customers with up-to-date and correct statements of their accounts.
  • Follow up rigorously on overdue accounts.
  • Document all customer interactions and prepare disconnection lists for non-payment.
  • Maintain the highest level of customer service and resolve disputes within agreed timeframes.
  • Ensure confidentiality of customer information.
  • Conduct monthly credit risk assessments for the customer portfolio.
  • Prepare and submit risk reports.

Desired Skills and Experience

  • Certified tertiary qualifications with a degree in Accounting, Finance, or a related area.
  • Proven ability to manage credit and debt recovery processes.
  • Excellent communication and negotiation skills.
  • Strong attention to detail, particularly with financial data.
  • Experience in customer relationship management.
  • Be a self-starter, team player and willing to learn 
  • Demonstrate an ability to be innovative, challenging and have a desire to succeed
  • Must possess a can-do attitude towards problem solving
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