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VFPG - Graduate Engineer - NOC - Port Moresby

10/06/2026
25/06/2026
Permanent - Full Time
Port Moresby
Network Operations

Vodafone operates with speed, simplicity and trust to enrich people’s lives by connecting them to each other and the world. We are passionate about results and to be the best. We operate in a fast paced and ever-changing environment to provide challenging and rewarding careers. At Vodafone we bring out the best in people, live our values and are passionate about what we do.

The primary objective of NOC Engineer is to do fault monitoring and provide first level support to PNG Business customers. The Engineer will be responsible for monitoring network performance, responding to alarms and incidents, coordinating fault resolution activities, and ensuring the availability of critical network infrastructure and services. that services are checked, and customers kept updated until service restoration. 

Job Description

  • Provide first level troubleshooting for all customer faults and requests logged through the N/W helpdesk
  • Manage customer expectations by ensuring all customers are kept up to date on progress of troubleshooting.
  • Liaise with contractors & other teams to restore services for customers during service outages.
  • Escalate to tier 2 or onsite technicians any faults or requests that require further assistance
  • Communicate to management any issues that may impact customers
  • Continuously seeks and capitalizes on opportunities to exceed the expectations of customers (internal and external) by placing a keen interest in understanding and effectively resolving customer-impacting issues in a professional and result-oriented manner.
  • Identify, respond to and escalate all faults on the network
  • Record and track all faults and network incidents in trouble tickets and consistently update as troubleshooting and resolution progresses to resolution.  
  • Manage all incidents from occurrence to resolution, ensuring the customer and network impact as well as resolution timelines are clearly and regularly communicated to all stakeholders
  • Review, assess and coordinate all changes being executed on the network. Ensure all changes tracked in Change Requests are consistently updated and provide reports to all stakeholders on planned and executed changes
  • Periodically verify generation of alarms across all platforms.
  • Periodically test the service quality of all new products provided to our customers and resolve any quality issues.
  • Perform acceptance testing of newly installed network elements and after any incident resolution or change implementation.
  • Develops and share a high level of expertise on all nodes with other staff and conducts in-house technical training programs for members of the staff
  • Maintenance of fault database and maintenance of trouble tickets (TT), Customer Service request (CSR) and Planned Works (CR) database such that all tickets are correctly filled in with the correct details, all tickets are closed for issues resolved, that data can be extracted in the format needed for the relevant fields requested, ensure regular backups are made of the database and that software scripts, queries and/or reports are manipulated/created at the request of management

Desired Skills and Experience

  • Degree or Diploma in Telecommunications, Information Technology, Electronics, Computer Science, or a related field from a recognized university or institution.  
  • Previous experience working in a Network Operations Centre (NOC), Service Operations Centre (SOC), Telecommunications, IT Operations, or similar technical support environment would be an advantage.
  • Strong Communication Skills (written & verbal)
  • Excellent time management & Organization skills
  • Must be a Team Player & possess good networking skills
  • Strong Analytical Skills with attention to detail
  • Ability to work with minimal supervision
  • Problem Solving Skills including the ability to use own initiative to achieve results
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